Communication is critical to business, and phones are critical to communication. If you can’t communicate with your clients, your competitors will. So your office phone systems require timely, expert service, and we provide exactly that to your business.
For most businesses today, phones have become more complicated than they once were. Rather than having a simple connection to the phone company, we have phone systems, otherwise known as PBX (Private Branch Exchange) systems . This helps in that we have an automated greeting, departments, and extensions to make our communications less expensive and more efficient. On the other hand, it makes things more complex, and sometimes requires professional assistance to keep things running smoothly.
That’s where we come in. We have a deep understanding of how these systems work, and all the technology that supports them. We’ve been working with phones for decades, and kept up with all the innovations over the years. So whether you have an old mystery box in a closet somewhere, or the newest computerized VoIP system we can help. We’ve worked with AT&T, NEC, Panasonic, Avaya, 3CX, Asterisk, and many other brands of systems. From cables to calls, we Do IT All.
Analog Office Phone Systems
Analog business phone systems, also known as POTS (plain old telephone systems) boast reliability, good voice quality, and the standard features we always expected from a regular telephone line. They give us the added benefits of allowing multiple users to sit behind a single phone number, transferring calls between extensions, conference calls, voice mail, and more.
The downsides include a lack of certain features only modern phone systems can provide, inflexibility in terms of making changes like adding or moving employees, and trouble finding replacement parts in the case of equipment failure. If you are presently on one of these systems, ask us about upgrading you to a modern phone system, because if your equipment fails, it can be days before expensive replacement parts arrive.
Digital Office Phone Systems
Digital business phone systems offer reliable, high quality voice communications. They are modular, and software based, which makes adding, changing, and removing features and extensions quick and easy. They can communicate with the outside world using standard telco lines, T1 services, or VoIP (Voice over Internet Protocol).
Features include unified messaging, integration with email and Microsoft Exchange, voicemail transcription, SMS text messaging, advanced auto-attendants, dial by name directories, departments, advanced forwarding rules, desktop clients, smartphone apps, and so much more.
VoIP (Voice over Internet Protocol) Office Phone Systems
VoIP business phone systems are the latest, if not greatest evolution in voice communications. VoIP phone systems offer us all the features of traditional digital phone systems, while communicating over our existing data network, even wirelessly. It makes connecting calls cheaper, because the calls are routed over the Internet instead of more expensive PSTN (Public Switched Telephone Network) lines.
The downside to VoIP is that IP networking still suffers the occasional hiccup. VoIP requires a low latency connection, it doesn’t deal with packet loss very well, some consumer routers and firewalls don’t cooperate with the protocols, and from time to time there can be issues like hearing only one side of a conversation, echo, or voice delays.
The good news is, we are VoIP experts who can help resolve any of these issues, and communicate intelligently with your service providers to bring the fastest resolution possible.